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Sprint Continues to Provide Relay Services to the Deaf and Hard of
Hearing in Florida
OVERLAND PARK, Kan. – March 7, 2005 – Building on a four-year
relationship, Sprint (NYSE: FON) will continue to provide assistive
communications services to individuals within Florida who are deaf or hard
of hearing or have a speech disability through a new three-year contract
awarded by the state of Florida. Sprint delivers approximately 750,000
minutes of assistive communications services each month in Florida.
Through the new contract, effective June 1, a one-year trial of Relay
Conference Captioning (RCC) will be available. RCC, developed by Caption
Colorado, is a free service that combines real-time captioning and
standard relay service to provide relay conference captioning calls for
deaf and hard of hearing individuals. By using an Internet Text Streaming
platform supported by skilled captioners, RCC provides highly accurate
real-time captioned text for any live conference call.
In June 2005, Sprint will open a new relay service center in Jacksonville,
Fla., which will be dedicated to support Sprint RelaySM traffic in
Florida. The new center will employ approximately 160 individuals who will
serve as communication assistants, the intermediary for communications
between a deaf user and a hearing party. Sprint also will employ an
account manager who will be dedicated to serving and educating the Florida
community about relay services.
“Assisting those who are deaf and hard of hearing to communicate
effectively with family and friends and for business purposes through a
variety of options is important to Sprint,” said Mike Ligas, region vice
president – Sprint Relay. “We’ve enjoyed a long relationship with the
state of Florida and are now excited to bring additional services and new
jobs to the community.”
Since March 2004, CapTel Relay Service (Captioned Telephone), developed by
Ultratec, Inc., has been available for those who are hard of hearing or
have experienced hearing loss later in life or deaf individuals with good
vocalization skills. CapTel allows nearly simultaneous voice and text
captioning via a special, CapTel-equipped phone using a standard telephone
line. The captions are displayed on the CapTel phone’s built-in screen so
the user can read the words while listening to the other party’s voice.
Sprint’s traditional relay service (TRS) is accessible throughout Florida
by dialing 711 or one of several toll-free numbers. Florida citizens who
are deaf, hard of hearing or deaf-blind or have a speech disability will
continue to receive seamless communication with hearing persons on the
phone through TRS, which involves a relay operator serving as an
intermediary for phone calls between a deaf user and a hearing party. The
TRS operator speaks words typed by a deaf user on a text telephone (TTY)
or via the Internet and relays the hearing person’s spoken response by
typing back to the deaf user.
Sprint also offers Video Relay Service (VRS), which uses a similar process
but enables the deaf user to communicate in American Sign Language through
a video interpreter via a computer or television monitor equipped with a
Web camera or videophone instead of typing. This allows for a much more
natural-sounding conversation with the hearing party. Floridians may
access VRS through
www.sprintrelay.com, or with a D-Link videophone (used with television
monitors) by entering the IP address ‘sprintvrs.tv’. This service is
currently funded by the Interstate TRS fund.
About Sprint Relay
Sprint provides FCC-compliant relay services for the federal government,
30 states, the Commonwealth of Puerto Rico and New Zealand. Sprint Relay
began in 1990 and provides state-of-the-art technology, a full range of
features, and highly trained, professional staff to ensure users can
communicate easily and effectively every time they place a relay call.
Relay service is available 24 hours a day, 365 days a year, with no
restrictions on the number of calls placed or call length. Information
about Sprint Relay services is available at
www.sprintrelay.com.
Sprint Government Systems Division (www.sprint.com/government)
is based in Herndon, Va., and offers the full range of Sprint product and
service offerings for federal and state government customers.
About Sprint
Sprint offers an extensive range of innovative communication products and
solutions, including global IP, wireless, local and multiproduct bundles.
A Fortune 100 company with more than $27 billion in annual revenues in
2004, Sprint is widely recognized for developing, engineering and
deploying state-of-the-art network technologies, including the United
States’ first nationwide all-digital, fiber-optic network; an
award-winning Tier 1 Internet backbone; and one of the largest 100-percent
digital, nationwide wireless networks in the United States. For more
information, visit www.sprint.com/mr.
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