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To deaf and hard of hearing consumers,
I am writing an article about the Airport Accessibility for the NADmag, a
magazine distributed by the National Association of the Deaf. We would
like to hear about your experiences with airports. The deadline is
November 7, 2003.
Please send your responses to
editor@nad.org, 301-587-1791
FAX, or:
Shane Feldman
NAD Editor
814 Thayer Ave.
Silver Spring, MD 20910-4500
Your responses will be kept confidential, and the article will only
summarize the findings. We may use some of the survey comments for the
article. We will contact you first for permission if we need a quote from
you.
Please choose one answer for each question unless otherwise indicated.
Your participation is important to the NAD!
Thank you,
Matt Sickon
NAD intern
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1. The flight and/or gate monitors have all of the information that I need
__Strongly Agree
__Agree
__Undecided
__Disagree
__Strongly Disagree
2. It is easy to find out about flight and/or gate delays.
__Strongly Agree
__Agree
__Undecided
__Disagree
__Strongly Disagree
3. I missed a flight due to a lack of accessibility.
__Yes
__No
4. If so, how many times during the last 12 months?
__1-2
__3-4
__4-5
__More than 5 times
5. The airline agents at the ticket/gate counter are helpful and
responsive to my needs.
__Strongly Agree
__Agree
__Undecided
__Disagree
__Strongly Disagree
6. I found "visual paging systems," a deaf access device, at airports to
be very effective.
__Strongly Agree
__Agree
__Undecided
__Disagree
__Strongly Disagree
__I have never seen one before
7. If you need more information while you are at the gate, what would you
do, in order of preference?
__Ask the gate counter staff
__Ask a passenger
__Check the monitor screens for more information
__Nothing and hope for the best
8. I use TTYs at airports, if they are provided.
__Strongly agree
__Agree
__Undecided
__Disagree
__Strongly Disagree
9. When I go through airport security, the security staff is helpful and
communicative.
__Strongly Agree
__Agree
__Undecided
__Disagree
__Strongly Disagree
10. It is easy to find the necessary information to claim my bags.
__Strongly Agree
__Agree
__Undecided
__Disagree
__Strongly Disagree
11. The broadcast televisions (displaying CNN, ABC, etc.) are captioned at
airports.
__Strongly Agree
__Agree
__Undecided
__Disagree
__Strongly Disagree
12. How often do you go to the airport each year?
__1-5
__5-10
__10-25
__More than 25 times
13. In your experience, which airports are most accessible and briefly
explain why?
14. What additional accessibility features would you like to see airports
provide?
15. Age:
16. Are you:
__Deaf
__Hard of hearing
__Hearing
17. Gender:
__Female
__Male
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About the NAD
Established in 1880, the National Association of the Deaf (NAD) is the
nation's oldest and largest nonprofit organization safeguarding the
accessibility and civil rights of 28 million deaf and hard of hearing
Americans across a broad range of areas including education, employment,
health care, and telecommunications. The NAD is a dynamic federation of 51
state association affiliates including the District of Columbia,
organizational affiliates, and national members. Primary areas of focus
include grassroots advocacy and empowerment, policy development and
research, legal assistance, captioned media, information and publications,
and youth leadership. More information about the NAD is available at
www.nad.org.
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