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6 Steps for Resolving School Issues
by Paula Rosenthal, J.D.

This week I had an upsetting experience with a middle school chorus teacher who tested his class and my deaf daughter on areas including correct pitches and intonation, projection - singing with appropriate volume and music dynamics - observing the dynamic markings while singing among other things. Despite her incredible success hearing and understanding speech with her two cochlear implants, she is unable to discern musical pitches and doesn’t hear herself well when singing within a group. Thus, she can’t monitor her own audibility when singing in a chorus. Because she truly loves music and is able to follow along to lyrics, she decided to take Chorus as her music elective this year.

Despite a prior ”educational discussion” about the downsides of cochlear implants in relation to music between the chorus teacher and my husband, the teacher decided to go ahead and test our daughter anyway. She received no points for pitch and only one out of a possible four points for both dynamics and projection. The damage to her self-esteem when she received the poor test grade was devastating to her as well as to us.

My initial inclination was to head over to the school and angrily confront the chorus teacher, but I took the time to think it through rationally and use some of what I’ve learned over the years. By doing so, I was able to achieve a favorable outcome with our school district without alienating the team members of my daughter’s Committee for Special Education (CSE). This will bode well for both the district and our family in the event of future issues.

Here are a few tips I used to resolve this conflict with my school district:

  • Remain calm

This is probably the most difficult one of these tips, but also the most important. Always remember that your child will be in the school district for several more years. It is likely there will be more bumps in the road ahead. Keeping a calm head and stepping back to assess things will help you to see things clearly and will give the school a positive view of you. 

  • Gather facts

Talk to your child about what happened. Get full details, including how your child felt about the situation. Keep a written record of your discussion with your child, teachers involved and any other faculty or staff members you speak with. Make copies of any tests or projects involved in the situation. Keep the original for your own records.

  • Create a plan

Talk with your spouse or partner and think about how you want to handle the situation. Do you need a day or two to fully evaluate the problem or should you contact the school immediately? Who should you contact? Perhaps the teacher is not the right person to confront first.

If your child has a case manager, make sure he or she is fully aware of what is going on. They can be a key player in helping to resolve the issue.

What is the outcome you are looking for? Are there alternatives you would consider?

  • Seek support

If you’re unsure how to proceed or need feedback on anything, tap into available resources to assist you. The Internet offers a multitude of information and support groups on every topic. Gather opinions from others who may have been in a similar situation. Research the laws and regulations that may support your position.

Listen Up! is a website filled with great information for parents of deaf and hard of hearing children. They also offer a supportive listserve (email discussion group) comprised of parents of children with hearing loss. You can join it here.

WrightsLaw offers comprehensive information for parents of children receiving special education services.

  • Contact the school

Call or email the person you feel is the most appropriate to contact at this point. This might be the teacher, guidance counselor or your child’s case manager if they have one. Don’t go straight to the principal or superintendent.

Email helps you create a paper trail or you can record your phone call details and follow up with a note including them.

Give the school a chance to look into the issue. Ask them when you should expect to hear back from them. Offer to come in for a face-to-face meeting. The school may have reasons to not grant this initially, don’t take it as a bad sign.

  • Have a backup plan

Consider the possible outcomes of this conflict. What will you do if your optimal solution nor its planned alternatives are implemented? Who is the next person in the chain of command in your school district? Will you need a lawyer? Would you be willing to go to arbitration? Remain positive, but think carefully about what you will do so you are well prepared.

Paula Rosenthal, J.D. is married and has three children. Paula, her husband and daughter all have hearing loss. A law school graduate, Paula has published HearingExchange.com, an online blog and resource site for people with hearing loss, their families and professionals since 2000. she is also a syndicated writer and a public speaker on hearing loss, parenting and related issues. She and her daughter were featured on “Back to the Hearing World,” a DVD directed by academy Award nominee® Josh Aronson, for Cochlear Americas. It can be viewed online at http://www.cochlearamericas.com/Support/2109.asp To contact Paula, send an email to info@hearingexchange.com.

© 2007 Paula Rosenthal and Taylor Rose, Inc. All rights reserved.

This article is one of many in the Paula’s Pearls group of syndicated content from HearingExchange. It may be reproduced under certain conditions. Email Paula at info@hearingexchange.com for further information.

Click here for the full list of Paula’s Pearls articles available for syndication.


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